Cancellation of Reservation

Process Name :

New Reservation Cancellation

Description :

Create a request to cancel the reservation of the unit.

Responsible Party :

Sales Agent

Result :

After creating the cancellation request, send it to ERP for approval.

Flowchart :

Process Name :

Reservation Cancellation Approval

Description :

Reservation cancellation approval from the ERP team.

Responsible Party :

ERP Team

Result :

- In case ERP approves the cancellation, the unit status will change to "blocked", and any contract or contract amendment related to it will be canceled.

- If it is returned with a comment, the sales agent can make changes and re-send it to ERP.